Our shipping & returns policies

GST/VAT

Our prices are GST/VAT (tax) inclusive to the regions we ship to.

SHIPPING

All Locations

We can not ship to PO boxes. Please provide a street address.
Please double-check your address: we can not be held responsible if you put the wrong address on your order or do not provide contact details to allow us to attempt to remedy delivery errors. Please note that rates and transit times to various regions, and access to regions are subject to change.

New Zealand

Deliveries within the North and South Islands of New Zealand are freight free, except for orders sent to Waiheke Island, where we must, alas, charge an additional $25 for freight to cover our costs.
Orders are dispatched Monday to Friday. While our website is on 24/7, our dispatch team enjoys having the weekends and Public Holidays off. Orders will not be dispatched on Public Holidays; orders placed on these days will be sent out within the next two business days. In general, goods will be dispatched from our warehouse within 48 hours of receiving your order and should arrive at the majority of New Zealand non-rural addresses within 5 business days. The holiday season/silly season may cause shipping delays before Christmas. Also from the 24th of December till the 6th of January our warehouse will be mostly closed, so please expect orders placed after Christmas Eve to be dispatched after 7 January.
We email you track and trace shipping details when your order is collected by our courier service. It is your responsibility to ensure that you have provided the correct email address for these notices and the correct delivery address for your order. Please contact us if you have not received your order 5 business days after we have sent this shipping detail email. All orders are considered to have been received in good order after 10 working days have passed from the day they shipped. If you have concerns or questions, please contact us before this time has passed.

REFUNDS

All sales are final. At our discretion, we may choose to offer a refund on orders cancelled in writing before they are dispatched, or if we are able to recover them from the courier service within 2 business days from date of shipping.

RETURNS

We generally do not accept returns on beer, unless your order is damaged or the goods are faulty. If you receive beer or soda that you feel is faulty, please take a photo of the packaging, can (taking note of the best before date), or any related issues and contact us immediately. We will do our best to set it right by either exchange or replacement.